X Service Pro
Complete integration for complete efficiency
X Service Pro is a powerful management tool that integrates with your back office systems to help manage the efficiency of your workforce. X Service Pro gives you full visibility of your workforce, to help make managing the most sophisticated service schedules simple.
Up-to-the-minute visibility of location, parts and engineer detail as well as configurable work processes mean you can have significant impact on your first time fix rate. And with real-time electronic data transfer you can enjoy fast accurate billing, reduce administration, and increase your commercial and operational efficiency.
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Because communication with your workforce is real-time you can monitor progress through the schedule to make sure it stays on track and when faced with unforeseen circumstances you can respond to minimise the impact. This flexibility and total visibility will help you improve customer satisfaction and secure loyalty for the long term.
How it works
This advanced system works in the same way as X Service, except X Service Pro integrates fully to become a central part of your back-office system to streamline your processes, minimise administration and manage your resources more efficiently.
X Service Pro provides the ultimate level of detail on your service team’s activity. The solution logs step-by-step activity against the schedule. By monitoring the time of arrival, completion and departure from each job location you can monitor activity against the schedule to ensure you stay on track. And by documenting actual work done and parts used, collecting required signatures, and the outcome of each job you will have a comprehensive insight into what has been done, and what time it was done in real-time.
As well as providing critical real-time information to the customer service team to help maintain customer service levels, this accurate data will help document your activity and prove service levels as well as provide powerful management information to help drive operational improvements.
X Service’s valuable stock management function provides a fully integrated stock and parts ordering approach. Inventory information for each van is linked into actual usage at each job, which can trigger automatic reordering. Engineers can also locate parts in real-time from the closest stock locations such as depots, other engineers in the field and suppliers locations to minimise ‘unbillable’ travel time and reduce administrative time along the parts supply chain. This insight also lets you give instant feedback to the customer regarding availability and subsequent completion dates.
Following completion of work, job detail including completed tasks and parts used, can automatically feed into your existing systems to maximise your cashflow.
X Service Pro also has a function that can quickly generate specific documentation required by various regulatory bodies to certify work has been completed by a competent engineer, using approved parts and methods, to an agreed standard. By automatically providing this certification you can eliminate the time associated with the manual process and avoid costly fines.
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